TOUR COURIERS
ACFEA’s policy is for all of our tours to be accompanied by an experienced courier who acts as Tour Manager for your group. Their job is to assist with the smooth running of all operational aspects of the tour, ensuring that you and your staff’s time can be spent on musical and pastoral matters – and of course, enjoying the trip!
We select couriers with facilities for language and leadership. They will be fully briefed before departure and will hold a wide range of back-up contact information. During the tour they are encouraged to constantly call ahead to smooth the path for the group on all aspects of its travels. They will assist with hotel check-ins, meals, reminding suppliers of dietary and medical requirements, and will liaise with the responsible people for all your concert venues. During the tour they are your first point of contact should you have any queries about any aspect of your arrangements, including the unlikely events of either a complaint or an emergency.
Although our couriers will be familiar with most of the areas you are to visit, they cannot be expected to lead guided tours unless they hold the requisite licenses. Also, our couriers cannot be held responsible for matters relating to discipline within the group. We would encourage you to share any “house rules” with them in advance so they can help you, your staff and chaperones (if applicable) in such matters.
We believe strongly that a good courier and a good working relationship between courier and tour leader can add immensely to the success of a tour. We hope you will happily endorse that view at the conclusion of your trip!